There are many reasons why files do not get uploaded. Some of the common problems are listed here

  • Once you start your upload, you must leave the web page open until the upload has completed. Closing or navigating to another page will stop the upload.
  • Check your internet connection.
  • Does your computer have antivirus software or a firewall that may be preventing the upload?

Contact our production team at to assist you with the upload of your new issue.