FAQ

Default solution folder, feel free to edit or delete it.

How long do my publications stay online?
Each issue includes 12 months hosting. If you no longer use Realview for your digital publications, then your hosting will expire 12 months after the last is...
Fri, 27 Jun, 2014 at 9:14 AM
Too many redirects
If the publication you are trying to access to gives you the error message 'Too many redirects' it means that the URL is setup, but there are no i...
Mon, 14 Apr, 2014 at 9:22 PM
Asking me to login or register every time I open the publication link
1. Firstly, make sure that you have registered or subscribed initially 2. Then, ensure that JavaScript is enabled and that cookies are set to save f...
Wed, 8 Oct, 2014 at 3:26 AM
Can I download my files if I finish with Realview?
All files received are converted into images and text, we do not keep copies of the original PDF's. There is no easy way to host the files we produce ...
Thu, 10 Jul, 2014 at 1:22 AM
Search does not return any results
The text for each issue is not searchable until the issue is made live. Text is also submitted to search engines when the issue is made live.
Sat, 27 Sep, 2014 at 3:16 AM
Loading logo continues to display, cannot view publication.
You may have installed a third-party popup blocker which is stopping the script from running when loading the page. Make sure to turn the pop-up blocker o...
Wed, 24 Sep, 2014 at 6:26 PM
Trying to zoom, but the page is still blurry
To zoom, make sure your browser zoom is at the standard(100%).  Then, click in the center of the page you are reading to zoom. V1 and V2 viewers ...
Sun, 5 Oct, 2014 at 12:06 AM
How to embed your publication into your site
If you wish to add your publication to your site, below is the code to add an iframe to ensure our viewer will load to the size you set: Please add the fol...
Thu, 19 Jun, 2014 at 9:23 AM
I am getting a message that I have exceeded the maximum concurrent logins
  If you are logged into the publication on more than one computer or device, you may see this message. You may also get this message if you are logged ...
Sun, 1 Jun, 2014 at 2:31 AM
I am trying to login to the digital edition but it is not recognising my login details
  There are multiple reason why you may not be able to login, these are listed below:   •  Your email and password to login to the publication is ...
Thu, 9 Oct, 2014 at 11:37 PM